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Our Customers...

Comments and Testimonials...

I just wanted to say how impressed I am at the level of personal service and knowledge you provided me with.  It is rare to find an individual so willing to go to such extents to make sure a customer is provided with the knowledge they need to have full satisfaction with their purchase.

I commend you on your commitment, and your company for hiring you.

Thank you for all your help.  It was very much appreciated in the setup of my new mattress.
I will do business with your firm again. I am sleeping well and enjoying my new airbed, thanks to you.
 Have a great day, Roland.
 
Peggy  R   
Rochester, NY
 

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Aloha,                       

Just thought I would let you know we are Hawaii residents and sleeping on air. The Egret is absolutely everything we could ask for and more. I believe our next door neighbors will be purchasing one soon. Two minutes on ours was enough to make them believers. Thanks again for all my restful nights sleep.

                               Mahalo, Cynthia,
Hawaii
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Hello,                                                                         

Thanks for all your help with our mattress. I was in the process of filling it when you called. You were right; after three days the fiber expanded and the mattress is great!! I'm so happy to have found you on the net. You provided better service, three time zones away, than I have received down the street.

                               Have a great day.
                               Lee & Linda
Florida
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WOW!!!
About 45 minutes after I emailed today the order showed up at my doorstep! The bed is already full and heating up. I can understand why you've been in business as long as you have, if only more companies exhibited your level of service. I will most likely be a repeat customer and I will certainly recommend your store to friends.
 
Thank You and Have a Great Weekend,
 
Steve
Texas
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Hi, Roland,

Just letting you know that we are extremely satisfied with our new water bed.  We have been using it for about three weeks. 

My husband has back problems, which have more or less resolved now that we are back on a water bed.

Thank you for all your help with our little hiccup with the installation instructions.

Regards
Frank & Judith Seville
Florida
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 Hello:

I enjoyed the article about your store
in the New York Times.  Been sleeping on a waterbed for 25 years, and dread the nights spent on the road in hotel rooms, where I am
forced to try to get comfortable on an innerspring.  It's good to know that
when it's time to replace the matress we have now, there will be at least one
store in the country that we can rely on to have what we're looking for.

And, what the hell, it's still groovy.

Jeff

Arizona

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It is just way too comfortable!

 
Thank you for recommending and selling us our new bed. We absolutely love it . . . and I didn't even put in the foam eggcrate. Nor the fleece underpad that we used to use. Maybe later, but right now it feels like sleeping on a cloud.
 
Thanks for the great service!
 
Nancy
Fort Brag    Ca,
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Hi,

Just wanted you to know I received our bed the next day. What a blessing, you are wonderful to do business with. It is nice to find someone who is willing to help you after you sign the credit card slip. I want to thank you again and tell you how much we appreciate your concern for us and our satisfaction..
P.S. All our friends and family have been checking it out so don't be surprised if you get a few more orders..

                               Thanks again.
                               Melissa & David
Pennsylvania
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Hello,

A few weeks ago we bought a Thermoshield insulating cover at your store, and you asked for our feedback. Well, we are completely satisfied with the cover! The waterbed has been unplugged since that day, and we're saving a bit on our rising electricity bill. We will recommend this to others.

Thank you very much for the suggestion... 

Barry

California                          
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Dear Roland,
I read about your store in my local paper today, The Orange County Register.
 
I bought my first "used" water bed in the early 1970's.  It was a frame, a liner, a heater, and a bag that I filled with water.  I lived in an apartment at the time and I was in love with my bed.
 
I moved the bed to my town home in 1976.  Have gone through two or three mattresses and now I have one of the "waveless" mattresses in that it has baffles inside but you still fill it completely with water and I have a heater and a liner.  The mattress was around $300 as I remember but I would never, ever go back to a regular bed - I figure I have been sleeping on a waterbed for over 32 years now. 
 
If and when I have to be moved to a retirement home (many many years from now) my bed goes with me or I am not moving!
 
Joan
Brea, CA
 
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Hi,

I was in the other day getting H20 conditioner for our waterbed we purchased from you about a year ago out here in Benicia. We checked out your web site. You did a fantastic job. As I said the other day, buying the waterbed from you was the BEST investment we have ever made.

                               Happy New Year.
                               Rick & Susan
California   

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Hello:

I enjoyed the article in this mornings San Francisco Chronicle paper and bookmarked your web address.  My daughter won't sleep on anything else, having a waterbed as a baby, she is now in college and we will both be moving to Baltimore next year.   Hopefully you will still be in business so we can order a new waterbed at that time.  hers is so old, and we have been unable to find a replacement.  If it will hold out until she graduates we will be happy.  

Thanks Elayne

Lincoln
 Ne

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Hello Roland,

I was so astonished and excited when I read about your store and passion for waterbeds in the Saturday Home and Garden section of the Contra Costa Times.  My wife, Darlis, and I feel that same passion that there is nothing better to sleep on than a waterbed.

Our bed is a California King Size as I am 6'6 and this bed was the only one I ever found to accommadate my size.   I am so glad you are located near us.  Looking forward to coming into your store for a visit.

Thanks,
Bob and Darlis            Oakley, CA

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Roland,Hi!, 

 We received our airframe mattress and our
thermoshield a few weeks ago, and I wanted to tell you how much we love it! 
I have been sleeping so much better now, I love the air frame it is so nice,
and we love the thermoshield, we don't need a heater at all with it. We live
in an area that never really gets cold or hot and I am glad to not have to
worry about using a heater  Well I just wanted to let you know how much we
love our bed.

Thanks for all your help, Carolyn

Texas

 

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   Hi,

 I just wanted to let you know that we received and installed our new waterbed mattress.  We were very impressed with how quickly the order was processed and even more impressed with the quality of the mattress.  The only thing we don't understand is why we didn't order a new mattress sooner! 

Pleasant dreams! 

Bill and Kathy    

Ohio

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   Dear Roland,   

Just a quick note to let you know that all is well...I am just off to bed now...It is wonderful having a waterbed again. I am very impressed with the Air Frame...It is very comfy...Several friends have asked me where they can get one, so if you start getting inquiries from Whales you know who pointed them in the right direction!

Have a Wonderful New Year and thanks for all your good advice...

Cheers!         Kay

Whales

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Read an article about you and your business from the NYTimes News Service. Delighted to learn about your history and dedication to the value of waterbeds.  I've used several over the past twenty five years, installing the latest replacement just this past summer.   I put the old one out in the backyard, patched it and it made a great play surface for me and my three year old great granddaughter.  Her eyes got big when I told her she could do anything she wanted out there, breaking all the rules for the inside bed. I firmly believe my back-to-the-womb sleeping accommodations have made me a healthier person, emotionally and physically, through the years - I'll be 71 in a couple of weeks. I love the movement, the winter warmth, the simplicity of it.   I use a Woolrest cover under the sheet to keep my distance from the plastic, and that adds to my comfort.  My husband, now gone, wasn't quite so sold on it as I've always been, but he had a bad back and always wondered if he'd do better on a firm support.   I've read recently that research suggests the conforming surface is actually better for stressed spines.  Thanks for your dedication.  

Keep the faith!

Dolly           Shafter, Ca

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Hi Roland:   

I just wanted to let you know that the liner arrived today and I have installed it and it fits like a glove.

You guys are #1 in my book and I will bookmark you for all my future needs. I have some friends that have water and air beds and I will highly recommend you to them. Once again THANK YOU
for all your help and speedy delivery.

WARD;

Idaho

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Hi Roland

Hopefully it won't get a hole again any time soon, but
if so you know who we will call.  Thanks for all your
professionalism and keeping me posted on the progress.
Your outstanding customer service should be
commended.

Andrea

CA

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Dear Bedderguy;

Thanks so much for your communication with your customers...We did recieve what we ordered from you and we love it! I'm recomending you to others in our area...again thanks for the great service and great product...

Sincerly    Dave

Cuyahoga Falls, Ohio

 

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Hi Roland;

Thanks for helping me with the waterbed frame questions...The other mattress company finally pulled through with replacing the broken frame, but it took longer than we had expected...

It's people like you that help make the sun peek through stormy skies...

Sincerely

Laura      Pleasanton Ca,

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          >
         V

 
Hi Roland,
    Just wanted to thank you for answering ALL of
my many, many questions regarding trying to find
the exact waterbed mattress like we had before we
lost it back in l998 due to water damage we had in
our house.  A year ago I asked you a ton of questions,
and then about a month ago I asked more.  You were
always wonderful in getting back to me quickly with your many
helpful answers and I just wanted to say thank you and
tell you I really appreciated all the help.
I wish I had discovered  your website sooner.  Anyway, we are in "guarded" high
hopes that this just might be THE ONE we are looking for.  The
one we are looking for, we called our miracle bed, because it
totally took care of all my back pain, no other mattress like it.
I will let you know.
    Thank you again!!!  How much longer do you think you
will sell waterbeds???  Hopefully forever!   =0)
 
Thank you,
Janet  North Bend, OR
 
* * * * * * * * * * * * * *  >^,,^<  * * * * * * * * * * * * *
 
Awesome, Roland!
 
 Thank you so much for keeping me informed!  Both of my
childen had this type of crib mattress - the one I ordered today is for my
first grandchild!  Best thing I could have done for my children - and for
myself; they slept through the night from the first time they slept in their
crib.  Thank you for keeping these mattresses available - and affordable!  
Bless you and yours now and throughout the new year!
 
Cynthia
Marlboro, MD
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Roland;

Thanks for the excellent customer service that you provided!... I buy alot of products through the internet and I was very pleased with the outcome of your companys service!..... I'm sure that the bedspread will be beautiful and believe me if anyone I know wants to know where I purchased it, I will refer them to you! Thanks again and we will be talking soon when I order the pillow  shams!

Lisa,        Glendale Ca,         United We Stand!

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Hi Roland,

Just read the article about you and your waterbed life story and just had to write and tell you, I can tell you the almost exact same story. I saw the article in the Orange County Register where my ex Mike  now has only one store left in Fullerton. He started business back in 1973 in the Orange Circle. That's because he had a bean bag mfg/dry cleaner/head shop. He lived in this store and slept on a waterbed and customers became interested and wha laa. In 1984 I joined him and we lived the next 15 yrs selling waterbeds in a chain of 5 stores in the LA, OC areas. Our daughter (now 14) also came from that nice warm womb right into a little crib size flotation system. We were the regular old Mom & Pop waterbed business. Over the years we also got down to one store. In 1997 Mike and I seperated but still remain very good friends and still sleep on a waterbed. I found your story sweet and wanted to share mine with you.

Laurie

Fullerton, Ca

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        Roland,
I read the article about you in the NYTimes.  We have been on a water bed for 30 years.Glad to know that there are people like us.  I really enjoyed your story, and your website is delightful to see and hear.If we ever travel out west we will visit your store!

Best regards,
MJ

Rye Brook,  New York

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My wife and I have slept on every form of water bed for the last 35 years. We have owned everything from the old "slop bag",to fiber fill to baffles,and tubes and now our present pillow top soft side matresses that we bought from you. I say MATTRESSES because we purchased one for my daughter at the same time and all of us enjoy a great night's sleep. 
  Your good advice, products and service are a testimonial to your many years in business. Keep up the good work.

D & DEE
Martinez, CA

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Hi Roland


I have a king dead bed. Occasionally, I get a back ache. After reading about you in the NYTimes, I remembered that when I slept on a waterbed, I felt great in the morning.

James

Austin Tx

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Hello:
I enjoyed the article about you and your product in the NY Times. I've had a waterbed for decades and love them. Recently I've went to regual bed, but once my two cats visit their ancestors, I'll be back to a waterbed.  Hang in there, it was a very entertaining article.  And Gallagher for Gov.   ha ha

Rick

Largo Fl

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  Hello Mr. Formica

I just read an article about you and your store in the New York Times article and I just had to write to you.  I bought my first waterbed when I was 30 (18 years ago) after my divorce much to my parents protest that "You don't need something that silly".  My closest friends and family have been telling me for years "to get rid of that stupid waterbed" "it is too hard to move and put together and you don't need it"  "Get a regular bed"  Well I stay firm and defend my bed!  I love my waterbed and even at 46 will not give up my comfort.  I plan to show your article to them all and say "HA"!  (I just moved to a new house 2 months ago and I am still hearing "get rid of that thing" from all who helped me move).  I also bought my son a water bed when he was five and he still sleeps on one too.  I enjoyed browsing your web site and will visit it again.  Thanks for the enjoyable article and web site.

Sincerely,
Christine

Davenport Florida

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Thanks, I know I will be happy. I am using my original mattress that is
at least 20 years old, never leaked but
does have a stand up liner. My mattress is starting to harden and is
getting discolored so I am glad it gave me
a warning to replace it. After searching the Internet the mattress I
ordered from you seems to be the best
quality I could find. The local waterbed stores are getting fewer all
the time and didn't have anything close
to the quality of your mattress. I do use the conditioner but after 20
plus years it doesn't owe me anything.
                                                                                                                                
I could really sell waterbeds because 20 years ago it cured my back
problems when nothing else would.
It only took a few days.

James

Louisville Ky.

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That is so nice of you. I REALLY appreciate getting it that fast.
It is amazing to get such wonderful service and assistance.
Thanks again.
 
Ellen 
 
Kittery, ME
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Hay Roland,

Just wanted to let all your customers know that we are very satisfied with my third water bed. I purchased my first water bed from your store in El Sobrante, CA many years ago. My second one in 1987, and my third in 2003. Your wonderful service and help with a comforter I had purchased in 1987, and had my heart set on getting another one. Today I checked my e-mail and I am so happy to hear I can come down and pick my comforter up and bring it home, just to see if I will like it. Your the greatest and believe me, you will be hearing my name when customers come in.
I show everyone my new bed and refer them.
      "Completely Satisfied"
Much Thanks,
Linda

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El Sobrante, CA

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I hope all is well and so far the bed has been a blessing. I have one question. I have nice sheets and should the bed spring a leak, would the chemical they gave me to put in the water stain my sateen sheets?  But I tell ya, I have never slept better in my life. Thank you. And the bed is Just awesome to look at. EVERYONE that sees it just drops their JAWS!!! They are in AWE! I refer them to you every time and brag about you and your kindness. Hoping to send business your way. You were good to me, and I hope I can get more business your way in return. Thank you so much and should I ever need anything ever again, just advice period, I know in fact the ONE person to turn to.
 
Thank you for everything.
Mandy
Sirerra Vista      Arizona
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WOW!!!
About 45 minutes after I emailed today the order showed up at my doorstep! The bed is already full and heating up. I can understand why you've been in business as long as you have, if only more companies exhibited your level of service. I will most likely be a repeat customer and I will certainly recommend your store to friends.
 
Thank You and Have a Great Weekend,
 
Steve
Toms River, NJ
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Dear Roland
 
 We want to thank you very much for your expertise and help in choosing our new waterbed...
 We were very apprehensive in the upgrade because our old waterbed was so comfortable but thanks to you we now have a superior waterbed...
Irene and Father Leon
Pinole CA

Thank you for your comments...

 

    

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The New York Times

Waterbeds: The next big wave?

Roland Formica is a lonely soldier. His beard has whitened during his long battle. Allies have surrendered to his shrewd enemy. Negative propaganda has assaulted him. But the last real waterbed salesman in the Bay Area stands his ground, powerfully worded full-color brochures holstered at the ready.

"I won't have a conventional mattress in here," Formica, 55, said, his feet in thick-sole black leather shoes planted amid 16 waterbeds at his shop, Odds 'N' Ends Waterbeds. "In the beginning, all of us waterbed guys looked at it like a war on the innerspring. We called them "dead beds."

Odds 'N' Ends, which opened in 1969 and which Formica claims is the oldest waterbed store in the world, used to be one of more than 20 such shops in the Bay Area, the birthplace of the water bed. One by one, competitors have closed or added so many "dead beds" -- futons, air mattresses and regular furniture -- that they are by rights no longer waterbed shops.

Formica, who decided 34 years ago he could change the world by selling waterbeds and has never wavered, stores decades' worth of catalogs and design magazines in a back room and keeps discontinued stock in a warehouse. "I had a guy come in last week looking for a Liberty heating pad," he said. "Liberty went out of business 20 years ago, and no other pad will work with it. I had one new in the box." He smiled, two decades of storage justified.

It has been a long and wavy road for Formica and the waterbed. Almost immediately after the bed's invention in 1967 by a San Francisco State graduate student in design named Charles Hall, it was seized on by the counterculture as an alternative to Mom and Dad's bed.

Originally consisting of a water-filled vinyl mattress held in a wood frame, the undulating blob was inarguably sexier-looking than a conventional sleeping surface. Medical experts pronounced it healthier because it conformed to the body's curves. Anyone could see that the bed, which Hall originally called "the pleasure pit," was just plain groovy.

"There were always hippie chicks coming in from out of state, from back East," said Formica, who was 21 when he opened Odds 'N' Ends. "And if you had a waterbed, you were going to get lucky. You'd be on this thing with two or three people, with trippy lights and cool music and the thing going up and down."

By the late 1970s, business was booming and Formica was a young father. "I started all of my kids on crib-size water beds," he said. "They came out of the womb where they were supported by water and right onto water."

Waterbed sales grew nationally until the mid-'80s, reaching a peak of $1.5 billion to $2 billion in 1987 and accounting for 22 percent of the American mattress industry, according to the Specialty Sleep Association, a trade group. At Formica's peak in the mid-'80s, he had three stores, a waterbed manufacturing plant and 13 employees.

Then the market crashed for a variety of reasons, including bad publicity, poor quality control and changing tastes. Sales slipped in 2001 to $456 million, 6 percent of the mattress industry. Today Formica is down to one store, and he is the only employee.

"Roland is a die-hard," said Hall, 60, who now makes high-tech inflatable kayaks in Martinez. "That's how it used to be. Real waterbed shops wouldn't have an innerspring in them."

Hall contends that waterbeds are best sold in specialty shops where knowledgeable salespeople can answer the inevitable waterbed questions.

"You field stuff about 'Is it going to fall through my floor? Will I get seasick? Will it leak?'" he said. The answers: No; no; and not unless you stab it with a long sharp knife.

When a couple in their 50s, both doctors, entered Odds 'N' Ends on a recent afternoon, Formica was ready to tell them all the good reasons to buy a waterbed. "With these beds, you have no pressure points on your body," he said. "You may just wake up in exactly the same position in which you fell asleep, never moving once all night."

"When you get in," he added, "it's warm and your muscles relax immediately and you go right to sleep."

Also: "This will outlast a regular bed 2 to 1 and will sleep the same tonight as it will 10 years from now."

The customers, Linda and Barry Engelstad, had pretty much made up their minds before entering the shop that they wanted a water bed. Linda Engelstad, an internal medicine specialist at Highland Hospital in Oakland, said she has slept on one since she sold waterbeds at a now-defunct shop in El Sobrante while she was a pre-med student.

Formica wrote up their order, $859 for a California-king-size model and foundation. "It's not like we haven't moved ahead with our lives since the '60s and '70s," Linda said. "But this is the one thing we're hanging on to. In over 30 years, I've never had a backache."

In the 15 years since waterbed sales sprang a leak, a few manufacturers have quietly improved the product, industry experts say. The modern waterbed is soft-sided and looks exactly like a conventional mattress. A virtually leak-proof water-filled bladder is held in a foam case, instead of wood, and a thick pad of ticking is zipped over it. The mattress can be placed on any standard platform bed or on top of a box spring, is nearly waveless, uses standard sheets and, once emptied, is far easier to move than a coil-filled mattress.

"The product born in the 1960s was not a mature product," said Dennis Boyd, president of the Specialty Sleep Association and owner of Boyd Specialty Sleep in St. Louis. "Now what I see every day in my own store is twentysomethings who are very, very interested in the product and don't have any preconceptions of the product coming from the '60s or '70s."

There are signs that the waterbed, unfashionable for a decade and a half, may be on the verge of making a comeback. Sales in Europe, Germany in particular, have surged in recent years, from virtually zero in 1990 to 220,000 units last year, Boyd said. Waterbeds may be acquiring a patina of hipness, as all things '70s and '80s reappear for another lap around the pop-culture track. The rooftop bar and pool at the Downtown Standard hotel in Los Angeles features three red plastic pods, each with a vibrating water bed. The wavy beds are full nearly every night with groups of giggling bar patrons.

"They have turned out to be very popular," Andre Balazs, owner of the trendy year-old hotel, said. "Waterbeds haven't been seen in a while, but suddenly there it is and it's vaguely familiar."

In Formica's heyday, he sold 100 to 150 beds a month from his three stores. These days, he moves 50 to 75, half sold through a Web site, www.americasbestsleep.com. He still carries a few old-style waterbeds. The Hampton has both a fold-out champagne tray and a velvet-lined jewelry-safe box in the padded headboard.

Just before closing on a recent Wednesday, Carmen Hollingquest, a 26-year-old secretary at San Quentin prison, came in to shop for a waterbed to replace one she bought in 1997 that had been damaged in a break-in. She first became interested in waterbeds because of their "freakiness," she said, but now likes them because of how well she sleeps. "People always say it's from the '70s," she said, but that does not faze her. She asked Formica about his layaway plan and promised to return to make the purchase in a few weeks when she moves into a new house.

If waterbeds do become popular again, Formica is ready, and if they do not, he believes he will have no problem staying in business until retirement age. He owns the building where his store is located and still has the expensive toys he bought when business was booming: a two-carat diamond wedding ring he moved to his right hand after his divorce, a '57 Chevrolet and a BMW motorcycle he rides on weekends to his cabin near Yosemite National Park.

"All the other stores have been weeded out," he said. "I guess I'm the only weed left."

New York Times           Herald Tribune     Marin Independent Journal

Naples Dailey News    SF Chronicle        Orange County Register

Contra Costa Times     Fresno Bee         Press Democrat

 

 

 

 

 

 

 

 

 

 

 

 

 
Allen Salkin has cast industrial films in Hong Kong, wholesaled rubber duckies in Las Vegas, picked oranges in Crete, peddled oil paintings door-to-door in Western Australia, and penned stories for The New York Times, Details, Cargo, Talk, Heeb, Maxim, Yoga Journal, People, and other venues. He is an adjunct professor of Journalism at NYU and is working on a book that is a real life mystery about an American writer who died in India. His list of profile subjects includes Donald Trump, Gollum (Andy Serkis), Julia Stiles, Eliot Spitzer, Carson Daly, Jean Harris, Robert Jarvik, Kyle MacLachlan, Sri Sri Ravi Shankar, and, among many less famous subjects, Roland Formica, the last waterbed salesman in the San Francisco Bay Area. Allen’s clips, blog and short-films can be seen at http://www.allensalkin.com/random.

 

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